<?xml version="1.0" encoding="UTF-8" ?><!-- generator=Zoho Sites --><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:content="http://purl.org/rss/1.0/modules/content/"><channel><atom:link href="https://www.sivaramanswaminathan.com/blogs/tag/consumer-electronics/feed" rel="self" type="application/rss+xml"/><title>S.Swaminathan - Customer World Blog #consumer electronics</title><description>S.Swaminathan - Customer World Blog #consumer electronics</description><link>https://www.sivaramanswaminathan.com/blogs/tag/consumer-electronics</link><lastBuildDate>Sun, 28 Sep 2025 10:22:32 +0530</lastBuildDate><generator>http://zoho.com/sites/</generator><item><title><![CDATA[How will customers change their shopping habits with mobile?]]></title><link>https://www.sivaramanswaminathan.com/blogs/post/how-will-customers-change-their-shopping-habits-with-mobile</link><description><![CDATA[With mobile device in the hands of customers and quick adoption of smartphones, will it redefine the shopping habits of customers? I believe it will.& ]]></description><content:encoded><![CDATA[<div class="zpcontent-container blogpost-container "><div data-element-id="elm_8YnYdpC5TFidrC5UPwAU8A" data-element-type="section" class="zpsection "><style type="text/css"></style><div class="zpcontainer-fluid zpcontainer"><div data-element-id="elm_EiAW6SF7TgilAg1J9cy9qA" data-element-type="row" class="zprow zprow-container zpalign-items- zpjustify-content- " data-equal-column=""><style type="text/css"></style><div data-element-id="elm_CNUdUoQGR4eumKuZFj2KRg" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-12 zpcol-sm-12 zpalign-self- "><style type="text/css"></style><div data-element-id="elm_ZdHysHNkQXydMxrdDs9iYA" data-element-type="text" class="zpelement zpelem-text "><style></style><div class="zptext zptext-align-center " data-editor="true"><div><p>With mobile device in the hands of customers and quick adoption of smartphones, will it redefine the shopping habits of customers? I believe it will.&nbsp;</p><p>Mobile will increasingly act as research and shopping tool in their hands. Right now, I don't think it is widely used but with increasing app downloads &amp; penetration, mobile internet adoption etc. this is certainly going to change shopping experiences - right from the way they <span style="text-decoration:underline;">search</span> for products/brands/services and helping them <span style="text-decoration:underline;">choose</span> &amp; buy them too.</p><p>I believe it will&nbsp; be a &quot; check, learn, ask &amp; walk &quot;(CLAW) shopping model on the mobile. It will be a mix of ' text &amp; mortar' shopping. Mobile will overtake internet shopping in my opinion and adoption of mobile in certain categories will be significant.</p><p><span style="text-decoration:underline;"><strong>Which categories need to get ready for this change?</strong></span>&nbsp; An nice study by emarketer can used as a benchmark by marketers to ensure they get ready for this shopping&nbsp; habit transition. In countries like India, China &amp; Japan where the mobile penetration &amp; growth is high - the impact will be felt the maximum.</p><p>&nbsp;</p><p><a href="http://customerworld.typepad.com/.a/6a00d8341cc2dd53ef0148c83b42e2970c-pi" style="display:inline;"><img alt="124293" border="0" class="asset asset-image at-xid-6a00d8341cc2dd53ef0148c83b42e2970c" src="https://customerworld.typepad.com/.a/6a00d8341cc2dd53ef0148c83b42e2970c-800wi" title="124293"></a></p><p>&nbsp;</p><p>This mobile shopping habit will have to encompass a mix of mobile apps, call-in advisors, chats, mobile alerts, location based services, mobile coupon downloads &amp; redemption@ the store. Marketers will have to plan for an Integrated Mobile Shopping Experience (IMSE).&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p></div></div>
</div></div></div></div></div></div> ]]></content:encoded><pubDate>Tue, 01 Feb 2011 22:38:27 +0530</pubDate></item></channel></rss>