| http://video.google.com/googleplayer.swf?docId=6438419252427373736&hl=en | |
| Jackie Huba is one of my favourite thought leaders in the area of customer-engaged marketing. Listening to her can give us great inspiration and a lot of ideas on how to get our customers involved with our brands. Jackie Huba is a co-author of "Creating Customer Evangelists."This is a 2003 American Bankers Association Marketing Conference keynote. Enjoy! | |