Understand human behaviour if you want customer loyalty

28.03.06 07:19 PM By S.Swaminathan

Justine Foo writes in Fast Company:

Now more than ever, companies have to understand human behavior in their effort to inspire customer loyalty. I can explain how brain and behavior are linked, how we take in and process information around us, and how that information motivates our choices. Companies are very hungry for that kind of clarity and insight. They can't get that with the research techniques currently available to them.

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S.Swaminathan