Beware! - Life Insurance Corporation of India gets serious about customer service.

24.10.05 08:12 PM By S.Swaminathan

It is a well-known fact that Indian PSUs (Government owned companies) are sleeping giants. When they wake-up the private sector better watch out. The recent State Bank of India campaign is taking the Indian Private banks head-on.

Now, it is LIC's turn:

Life Insurance Corporation of India (LIC) is all set to launch two portals -- one each for customers and agents -- in the second week of November this year. "The customer portal will help one who has at least one policy with us to get information relating to the status of his policy, the amount of loan he can get against the policy and download forms that he requires to start another policy among others," said LIC Executive Director (IT) S K Kapahi. The customer would also use the portal to deposit premium and details about change of address, he said.

The portal for agents, he said, would help them to know the details of their commissions and the present status of the cases they deposited...

thro' S.Karat

S.Swaminathan