In the cycle of hectic & maddening activities each day, we tend to lose the meaning behind why we do them! I have often seen when employees are not involved, disinterested and 'mechanical' in their attitude(when they talk and treat their customers), it shows. That's the time to introspect as a manager and as an employee.
Here is something to chew on this topic:
John Moore of Brand Autopsy, recommends the book - Success Built to Last and he has distilled some quotes from the book and it is quite thought provoking. Take a look:
”Success in the long run has less to do with finding the best idea, organizational structure, or business model for an enterprise, than with discovering what matters to us as individuals.”
”Extraordinary individuals take one step back and two steps forward with most every challenge—and sometimes two steps back to one step forward. They harvest useful lessons and knowledge from what doesn’t work, and they display a remarkable resiliency; and ability to bounce back from adversity.”
“For Builders, the real definition of success is a life and work that brings personal fulfillment and lasting relationships and makes a difference in the world in which they live.”
”Builders insist that success may never come without a compelling personal commitment to something you care about and would be willing to do with or without counting on wealth, fame, power, or public acceptance as an outcome.
”When achievement for you or your organization comes without meaning, then it doesn’t last.”
”Most of us worry more about being loved than being what we love.”
”It’s dangerous not to do what you love. The harsh truth is that if you don’t love what you’re doing, you’ll lose to someone who does!”
”Enduringly successful people, many of whom live a life that’s a gift to the world, don’t raise balance as a major issue—not because they had it masterfully handled, but because they were all busy doing what mattered to them.”
There's more and do read on if you have found it interesting!