"What goes in their head" series -Keoki Andrus, Head of operations, Intuit

13.09.06 06:41 PM By S.Swaminathan

Steve has a great post on  the topic High Performance by High Potentials. This is a presentation by Keoki  Andrus, Head of operations at Intuit on how best to lead and manage others. Here are some key take-outs:

Seven Deadly Deficiencies
1. Contempt for others
2. Obsession with self
3. Commitment dysfunction
4. Inflexible mindset
5. No productive focus
6. Unrelenting pessimism
7. Embraces Dilbertian views of leaders

Ten Ways to Build Passion
10. See greatness in those around you and share your vision
9. Express constructive feedback in terms of "the vision"
8. Believe that things can be different and approach the improbable with optimism
7. Set high standards for performance and hold EVERYONE accountable
6. Demonstrate courage, judgement, risk-taking and continuous improvement in your own performance
5. Recognize and celebrate success
4. Design growth experiences that stretch but don't break people
3. Invest in trust and even love
2. Respond maturely to failures and setbacks
1. Push power and decision making down

Success depends more on the strengths you emphasize than the weaknesses you minimize.

Eight Ways to Wipe Out High Performers
1. Work overload
2. Lack autonomy (micromanagement)
3. Skimpy rewards
4. Loss of connection
5. Unfairness
6. Value conflicts
7. Let low-performers ride
8. Create an environment of fear, uncertainty and doubt

Take a look at the video

S.Swaminathan