Blog categorized as Automotive

Recently, I had a chat with Kate Visconti, Managing Director of  Acumen Solutions, USA who takes care of the Sales Acceleration and Change Management Practice. She is also an Adjunct Professor with Santa Clara University, USA. It was an interesting & engaging conversation and here are the h...

17.09.17 10:08 PM - Comment(s)

These three - Deep Learning, Personalization and Privacy are indeed oxymorons.  The fact that when they come together for contextualization, relevance and differentiated customer experience - privacy takes a back seat!  When Privacy takes centre stage, then Deep Learning & personalizat...

17.07.16 10:49 AM - Comment(s)

We live in a complex world today where customers reach or talk or share their views about companies or the products they like, own or use or their experiences thro' a multitude of ways. The touch points, the IT systems and channels are quite fragmented. Each day there is a new one that comes-up and ...

15.05.16 03:08 PM - Comment(s)

There is a very lovely article by Vala Afshar in Huffington Post on the current state, business impact, currency and value of customer experience.

What I liked about this article is that there are really some lovely perspectives on how companies should look at & evaluate customer experience.

Here ...

25.10.15 09:53 PM - Comment(s)

I was reading this very interesting article by Peter Sena on how some of the new age companies like Uber and the like are rewiring customers' brains.

I think the perspective he was bringing-in was that  every company across the world needs to put customer experience at the centre of what they do...

04.10.15 10:49 PM - Comment(s)

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