Recently, I had a chat with Kate Visconti, Managing Director of  Acumen Solutions, USA who takes care of the Sales Acceleration and Change Management Practice. She is also an Adjunct Professor with Santa Clara University, USA. It was an interesting & engaging conversation and here are the h...

I recently received a mail from my favourite airline Jet Airways, that I have been downgraded! I am a member of their loyalty program for years now! And this is not the first time this has happened to me. It also happened in 2001 and 2002 too.

The letter read - "...since you have not had enough ...