I always hear the following 3 questions from companies & fellow marketing professionals, I regularly speak to:

• How do we innovate around the customer?
• How often can we do it?
• How fast can we do it? 

It is interesting to see how Wells Fargo does it. In a highly regulated industry like Banking, t...

NY Times carried an article last week about the new kinds of banking services that are emerging in the post recession era! Some of the new names that they mention are SmartyPig, Kasasa, PerkStreet etc.

The concept is pretty simple these are simple online checking or savings accounts with an objective...

ING Direct is one of the few successful financial services companies in the US with an unique business model. In this environment of financial meltdown in the US, ING Direct has practiced & built a bank with a difference. There is a lot to learn from them. Lots of things that I have read and hea...

What's the lesson for banks and financial services companies in this hour of financial crisis?

Thad Peterson has lovely post on topic.He writes:

The lesson…when you start and finish by thinking of the best interest of the customer, and you manage your business prudently, you rarely go wrong. So, what ...

Suzanne has written a post about a new social networking site in banking called Mybanktracker.com. This site is a marketplace which allows customers to do comparative shopping for banking services that is the best for the them while it also helps them leverage the knowledge and experience of the mil...

There's an interesting report by Experian on how organizations are ignoring basis steps in taking care of their data. The report entitled, ‘Contact Data: Neglected asset seeks responsible owner’, surveyed 2,078 organisations worldwide, and revealed that the overall approach to data quality and integ...

The way customers pay and transact is undergoing a huge change. Today, most financial institutions have a trail of the payments, spends or usage in their transactional systems thro' many traditional payment methods. But, as these trends below show, there is a huge new revolution underway. If you are...

I was just going thro' some reports on the Gartner CRM 2008 summit. There are some highlights which I  saw was not new or earth-shattering but definitely makes a lot of sense to reinforce once more:

• Act on feedback, deploy changes and communicate actions to employees and customers - companies s...

According to a recent survey report by Allegiance - Pulse of America Survey, there are 4 key areas banks need to engage with customers.

Helpful Service:  Customers like doing business with a bank that saves them time and money. Banks have focused on wait times, and overall, they are meeting cus...

Frost & Sullivan has released a report on managing the multi-channel challenges that retail banking is faced with today. According to the report, multi-channel banking has increased the potential for diminshed sales opportunities despite the expanded number of distribution channels!

The report sa...