Blog categorized as Banking and Financial Services

There's an interesting report by Experian on how organizations are ignoring basis steps in taking care of their data. The report entitled, ‘Contact Data: Neglected asset seeks responsible owner’, surveyed 2,078 organisations worldwide, and revealed that the overall approach to data quality and integ...

29.06.08 06:16 PM - Comment(s)

The way customers pay and transact is undergoing a huge change. Today, most financial institutions have a trail of the payments, spends or usage in their transactional systems thro' many traditional payment methods. But, as these trends below show, there is a huge new revolution underway. If you are...

15.06.08 08:51 PM - Comment(s)

I was just going thro' some reports on the Gartner CRM 2008 summit. There are some highlights which I  saw was not new or earth-shattering but definitely makes a lot of sense to reinforce once more:

  • Act on feedback, deploy changes and communicate actions to employees and customers - companies s...
21.03.08 03:40 PM - Comment(s)

According to a recent survey report by Allegiance - Pulse of America Survey, there are 4 key areas banks need to engage with customers.

Helpful Service:  Customers like doing business with a bank that saves them time and money. Banks have focused on wait times, and overall, they are meeting cus...

14.11.07 09:49 AM - Comment(s)

Frost & Sullivan has released a report on managing the multi-channel challenges that retail banking is faced with today. According to the report, multi-channel banking has increased the potential for diminshed sales opportunities despite the expanded number of distribution channels!

The report sa...

19.10.07 02:33 PM - Comment(s)

Tags

@All Rights Reserved 2021