The world's largest credit card network is ready to replace plastic with silicon.

Visa hopes to turn hundreds of millions of cellphones into electronic wallets that are simply swiped in front of a merchant's scanner to complete a transaction. This form of "contactless" payment won't require...

Wired reports on a new banking innovation that is taking place in India. Thumb-Print ATMs are being installed to take the power of 'anytime, anywhere' banking to rural India:

Banks and ATM machines are an unfamiliar sight in the rural countryside here, but the government hopes to change that with new...

The business model of financial planning is being turned on its head by the web. How about consumers themselves acting as financial planners and learning from each other! I think this is a great idea as there is so much more trust, transparency and honesty to this approach.

The web indeed can be a po...

Colin has a great post and a chart on how customers feel with the current telemarketing processes. Sounds familiar? Surely, our customer tele-support needs to get a lot more personalized and empathetic!

There seems to be generation clash when it comes to how consumers want to bank according to a survey done by American Bankers Association.

According to the ABA, when consumers were asked what banking method they use most often, respondents said: Branches: 32 percent; online: 26 percent; ATM: 26 perc...

So, what will the future look like(for banks)?

How will banks continue to grow revenues and remain profitable? What will it take to create and maintain advantage in this highly competitive industry? The future will require superior efficiency and operational excellence from all banks, while industry ...

Here's a great idea on how to get customers young and nurture them.

Dutch Postbank (part of the ING Group) recently started a campaign aimed at budding entrepreneurs.

Children who open an Easy Blue account receive a briefcase containing materials for printing their own t-shirts (aka bizznizz attire),...

Big banks have been on a branch building binge in the last few years, trying to grab and hold onto customers. But this recent push may be nearing its final frontier.

Banks view their branches as gold mines, not costs. Their checking accounts can generate a steady stream of fee income. Their tellers ...

Here's a great interview with KV Kamath, CEO of ICICI Bank, India's second largest bank. He had given this interview to Wharton Leadership Digest.

I have often been in awe of the ability of this organization to have scaled-up in the such a short span of time.  The interview gives insights into t...

CNN Money writes:

According to Dick Kovacevich, CEO of Wells Fargo there's no such thing as an unprofitable customer - just one you haven't figured out how to make money on yet. And, he argues, if a customer is truly unprofitable, that's the company's problem, not the customer's.

Perhaps we have to wo...