Blog categorized as Business

In an era of structured education and standardized testing, this generational difference might not yet be evident. But the gamers' mindset - the fact that they are learning in a totally new way - means they'll treat the world as a place for creation, not consumption. This is the true impact videogam...

BusinessWeek writes:

"A good idea for a new business tends not to occur in isolation, and often the window of opportunity is very small," explains Branson. "So speed is of the essence."

It's all being driven by a new innovation imperative. Competition is more intense than ever bec...

Paul Allen writes:

Imagine working for years at a company, developing products or services, and not knowing what your customers think of them. I think the vast majority of employees are in that situation–nearly completely disconnected from their customers. Yes, companies have technical support people...

We asked a team to go out into the world, and find companies that were older than Shell, more than 100 years old, who were leaders in their industry, and who still had their corporate identies intact.

27 companies met the definition.

Siemens, more than 150 years old
Dupont, more than 200 years old
Mitui...

New technologies are changing the ways consumers are collaborating with each other. It is leading to new forms of content creation, never before ways of sharing information amongst themselves, new forms of productivity tools and innovative platforms for building customer communities.  It is lea...

According to new Wharton research, bad word-of-mouth communication should be a big cause of concern to retailers.

Results of The Retail Customer Dissatisfaction Study 2006 -- conducted by The Jay H. Baker Retailing Initiative at Wharton and The Verde Group, a Toronto consulting firm, in the weeks bef...

Economisthas an interesting articleThe rise of the creative consumerwhere it highlights  how smart companies are taking advantage of their customer's creativity in developing and designing products. 

Here's an example of  how BMW did it.

BMW's efforts to harness the creativity of its c...

The annual global Customer Experience Management 2005 study, conducted by the Strativity Group, finds 54 percent of senior executives claim they do not deserve consumers' loyalty.

According to the study, 67 percent of executives do not meet often with customers and only 33 percent say they have the t...

Specific leadership actions occur in companies that have taken the commitment past lip service. Understanding customer issues and what drives customer loyalty becomes the stuff of everyday conversations—not just when one soul has been lucky enough to get it on the CEO's staff meeting agenda!

Answer t...

USA Today reports: