Guy Kawasaki writes:
Ad Age writes:
..today the most important communication is not the marketing monologue but the dialogue that takes place among customers.
Amazon's per-customer sales
It’s also a major reason for Amazon’s success in growing sales per customer: Who hasn’t made an Amazon purchase based on another customer...
Paul English has some interesting tips for customers to cheat IVR systems of companies and get to a human on the other side! He along with some volunteers have developed a cheat sheet to bypass phones systems.
Welcome to gethuman.com! This free website is powered by over one million consumers w...
INDIA is indeed in the midst of a process where it faces the window of opportunity created by the demographic dividend.
Andy Mukherjee writes about the power of Indian consumer and how India needs to take advantage of this in the next decade or two.
Seventy percent of Indians will be of working age in...
TRAI(Telecom Regulatory Authority of India) reports:
thro' co...
John Hagel writes:
Over the past century, institutions have been perfecting highly efficient approaches to mobilizing resources.In the past decade, we have seen early signs of a new model for mobilizing resources. Rather than "push," this new approach focuses on "pull"—creating pl...
Business Week writes:
For more than 150 years, messages of joy, sorrow, success came in signature yellow envelopes had delivered by a courier.
"Recent generations didn't receive telegrams and didn't know you could send them," Chayet said. Several telegraph companies that eventually combined ...
Fast Company on innovation:
Entrepreneurs believe in the power of networking. Many are very good at it. They become good because they recognize that most people with interesting notions usually have only one piece of a puzzle. Often unexpected combinations of ideas, or chance meetings of people with ...
Harvard Business Review Working Knowledgereports:
Best Buy is reimagining its big-box retail concept to focus intensively on customer needs, and the company's supply chain is an integral part of the new vision.
The Best Buy transformation shows how supply chain executives from a range of industries c...
Fred Reichheld writes:
The only customers who respond are bored, lonely, or angry about some unresolved gripe. Are these people representative of your customer base? More important, do they represent your best customers, the ones you most want to keep happy?
A bank, for example, surveyed its customer...
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