Interesting thoughts are discussed here on how to define great leadership. What I find exciting are the points that are being made in this discussion/article which are not often heard stuff like - being a visionary, communicator, strategic thinker etc. which everybody confuses as the...
It is very easy to talk about customer focus and lose the implication of passionate customer management on the profitability of the enterprise.
Robert Kaplan, writes about the application of the BSC( Balanced Scorecard) to customer profitability, which is a key metric to be used in any customer manag...
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