Most often, I have been left wondering, what impact does my company make with businesses  that I deal with, the value difference some of the activities/programs that my clients' customers see of what we do for them and how to measure it effectively, showcase the value created to our employees w...

Keith of KRG Marketing responded to my last post on Marketing in a world when the door is already shut.

He pointed me to his presentation on Sovereign Consumer which is brilliant. I have embedded this presentation here. I liked a couple of points from this presentation which I think are game changin...

I am bombarded in a day with hundreds of emails and SMSs- many of them are promotional emails and SMSs. I simply ignore them.

I sit in front of the TV to watch my favorite program and I see a ticker running with messages.Just fails to grab my attention.

I am out to watch a movie and suddenly I realiz...

I have never seen this before - an agreement between the customer and the company.

It just outlines beautifully the organization-wide mission that employees have to adopt and the interesting twist is how customers agree to behave with  or treat the company!  I believe this makes imminent s...

The world of database marketing has changed since the time we knew it . There were only a few options as one knew it - lists - internal/ external, direct mail and telemarketing a decade or two ago. Today, for companies, customers come from different channels - social media, mobile, website leads thr...