As QR codes are beginning to revolutionize the convergence between the web and mobile, building new ways for brands to interact with customers, adding the power of interactivity, data & information for advertising campaigns, I have always found that it is not easy for not so tech-savvy cus...

I was reading an interesting article by Umair Haque on the threat of open customer rebellion and how industrial age businesses are completely unprepared to change the ways they  engage, treat and manage customers.He writes:

"Yesterday's massive, sprawling organizations could pacify "co...

I recently received a mail from my favourite airline Jet Airways, that I have been downgraded! I am a member of their loyalty program for years now! And this is not the first time this has happened to me. It also happened in 2001 and 2002 too.

The letter read - "...since you have not had enough ...

In the recent past, i had written saying that we will move in the near future from "search" engines to "do" engines. Looks like Eric Schimdt recently has been talking about serendipity engines as the future. 

Forrester writes about this.

As you look into the future, the distin...

NY Times carried an article last week about the new kinds of banking services that are emerging in the post recession era! Some of the new names that they mention are SmartyPig, Kasasa, PerkStreet etc.

The concept is pretty simple these are simple online checking or savings accounts with an objective...

Joseph Jaffe makes some incredible points in his new book Flip The Funnel.

Most industries really forget existing customers in their strive to grow market share through new acquisitions. For example, the auto industry is no exception. He makes some fantastic points on how Automotive industry must fo...

I had blogged sometime back about Dripvertising in 2007 and recently it was interesting to read an article on Drip Marketing Campaigns by Peppers & Rogers. They shared many of the views that I had shared in that post. I certainly believe the future of marketing is doing more and more of drip mar...

I have never seen this before - an agreement between the customer and the company.

It just outlines beautifully the organization-wide mission that employees have to adopt and the interesting twist is how customers agree to behave with  or treat the company!  I believe this makes imminent s...

Tim O' Reilly tweeted about an interesting interactive feature on NY Times on using the popular movies rented data on Netflix by neighborhoods and zipcodes in the US! It's a lovely little application that tells movies marketers the kind of preferences consumers have had in 2009. 

This made me re...

Trendwatching has come out with interesting consumer trends for 2010. One thing that caught my attention was - Tracking & Alerting as an important trend for 2010.

I think this trend provides a huge opportunity for companies wanting to take advantage of data-led marketing for their products or se...