Blog categorized as Business

I came across a lovely speech my Bob Lutz of General Motors which he delivered at the Swiss American Chamber of Commerce. It's extremely candid, optimistic and he makes his point quite well to all the people who spell doom for GM and their products.

Here are some excerpts:

Well, we don’t care what th...

H Gordon Selfridge, the founder of Selfridges, one of the best-known department stores in UK, first penned the well-known slogan, "the customer is always right."

However, Selfridge died both insane and penniless.

There is a lesson there. Remember, not all customers are created equal. Some ar...

• Do Not compete in existing market space. INSTEAD you should create uncontested market   space.  Do Not beat the competition. INSTEAD you should make the competition irrelevant.
• Do Not exploit existing demand. INSTEAD you should create and capture new demand.
• Do Not make the value/cost...

Marketers still have a long way to go when it comes to understanding and interacting with customers, according to a new study by the CMO Council.

• It found that nearly 75% of marketers did not have a customer advisory board or council.
• Nearly 75% of marketers said they did not manage a formal online co...

Read a lovely quote on this topic:

As a leader: I don't think it's our job to have ideas...there are plenty of ideas around us. We need to listen more."(ed. - YES!)

Thro' christopher carfi

Seth Godin has a great post on this topic:

Great stories are trusted. Trust is the scarcest resource we’ve got left. No one trusts anyone. People don’t trust the beautiful women ordering vodka at the corner bar (they’re getting paid by the liquor company). People don’t trust the spokespeople on comme...

BBC released a kind of vision document on how it plans to get ready for the future called the CREATIVE FUTURE.

It has interesting points on how they see the world of media tomorrow:

"The BBC should no longer think of itself as a broadcaster of TV and radio and some new media on the side. We shou...

I always wonder how many more passwords am I going to remember-phone banking, ATM, internet banking, credit card, online subcriptions, company's email id, company's  LAN network etc. Life's crazy when it comes to remembering all these passwords. I am also running out of ideas when it comes to c...

Customers demand everything here and now. In an era of nanoseconds service, how do the most innovative companies manage these demands?

BusinessWeek has an excellent article on how they are doing innovating themselves and there's a lot to learn from them. Here's are some key points from the the artic...