IBM has released a report (Download IBMCustomerfocusstudy.pdf ) which has some interesting findings for companies to take note of how well they manage their customers.
I had a chance to witness an interesting episode today at one of branches of a leading private Indian bank in Mumbai, India.
There was a bank customer at the bank's help desk who requested for additional cheque books. The bank officer on the other side said that she could request for one thro' the A...
Try opening a new bank account online. The issues associated with required funds for the new account, identity verification and many such things are just too complex to complex to handle. Yodlee seems have found a solution for customers and banks. I think the integration of various customer informat...
Payment News reports:
In a comprehensive report that, in our opinion, is a "must read" for senior bankers interested in important emerging competitive trends, the latest issue of the Online Banking Report examines in detail the person-to-person lending business being pursued by Prosper.com ...
State Bank of Travancore has opened a farmers' club.
The bank is promoting the concept of farmers' club as a grassroots level forum for farmers to acquire ideas on efficient farm practices. The bank will sponsor classes by farm experts at the club and help the club with loans to procure implements an...
With over a 38.5 million internet users in India, banks are aggressively looking to convert their customers to online banking. IAMAI has this report on the usage and trends of online banking in India.
Download the report here. Download IAMAI_Report_on_Online_Banking_2006.pdf
post-tribune reports:
Forget the wallet or purse when shopping...
Finger scanners from Pay By Touch are being set up at Jewel-Osco locations. While this high-tech approach to paying for groceries is new to many local residents, Pay By Touch has already installed this system in more than 140 stores, in...
Paying bills on time, transferring money to a friend in the same or different country, or making a purchase at a retail store just got easier with Motorola’s (NYSE: MOT) M-Wallet Solution, announced today. Motorola’s M-Wallet features an easy-to-use mobile interface that gives the consumer quick acc...
Japan Rail launched their long-awaited Mobile Suica service, which will allow customers to use their FeliCa-enabled Osaifu ketai (wallet phone) to get into the station simply by swiping their handset past the turnstile reader. The service will be available at almost 900 stations located in the Tokyo...
Today the relationship between banks and customers is less intimate, creating less incentive for customers to remain loyal. If banks want to regain their customers' trust—and, therefore, their loyalty and patronage—they need to reconsider how they interact with them.
The personal relationship that pe...
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