Blog categorized as Business

Customers will see them through first ( eg. not keeping-up their word, treat their request as obligation, hear a lot of excuses!!!) before the bosses know what happened! Read more

I see people around always discussing money - most of the time lack of enough. They are constantly looking at others saying how he or she makes more money. But, the ones who have made most money, don't seem to start wanting to make money. They start with what they are interested and excited about. S...

They say marriages are made in heaven. In an information and networked era, the net seems to be place where it happens faster, I guess.

Bharat Matrimony is one of India's largest matrimony sites.  It's  a site where you can search, identify, know more, find your partner and ultimately get m...

In an interesting story - Why hypermarts are a hit in India- Indian customers are checking out everything in sight, visibly overwhelmed by the choiceand prices in hypermarkets.

Today, the country has barely 25 hypermarkets, but the belief is that India's 67-odd retail destinations can easily accommo...

Steve has a great post on  the topic High Performance by High Potentials. This is a presentation by Keoki  Andrus, Head of operations at Intuit on how best to lead and manage others. Here are some key take-outs:

Seven Deadly Deficiencies
1. Contempt for others
2. Obsession with self
3. Commitm...

Here's an interesting post from Fast Company which demonstrates how executives are more clueless than ever about the financial implications of their customer strategies. Take a look:

Do you know the average annual value of a customer to your business?

Do you know the cost of a customer complaint to ...

Involving customers in the innovation process can add value to new product designs.

One company that understands this is the networking giant Cisco Systems Inc. “We’ve found that when we share our tools with customers rather than just demonstrate how much we’ve improved our technologies, we learn a l...

There are some interesting trends on how the landscape of business is changing. This is going to have some profund impact on

• How customers are going to be managed or served.   
• How a customer's business is going to get done in corporations.
• And also, how employees as consumers are going to ...

Jeffery Philips writes I think many of us in business never come in contact with an actual buying customer, which is really a shame.  Too often we speak of our customers, or in my line of work our "users", and we are somewhat removed from any contact with those individuals or teams....

According to Business Week, customer experience is one of  today's great frontiers of innovation.

Here's why:

1. Raving Fans-  Superior customer experiences are still so novel that once we encounter one we tend to talk about it to others.
2. Loyalty -  A stable revenue base of existing custome...