Blog categorized as Customer

I have been reading a lot of recent articles(Consumer Expectations For Customer Service Don't Match What Companies Deliver) on the need for building world-class customer experience and how companies need to become customer-centric. But, when I searched for  professionals who could engage in thi...

09.03.15 03:28 PM - Comment(s)

There has been a lot written, tweeted, blogged about the importance of being a customer-centric company. So, what are the habits of a customer centric company?

Here's an interesting infographic that articulates their habits. I loved the digital-physical point here. Most often there is a lot currently...

17.08.14 09:21 PM - Comment(s)

On the other day in a meeting, one of my clients was asking me what do I think is the future of emailing or direct mail or telemarketing or SMSes for prospecting or building relationships with customers? He was telling me how a lot of data may be available in the form of lists or transactional data ...

03.08.08 09:58 AM - Comment(s)

Offlate I have been observing the "entry by invitation only" bug that has hit a lot of  web service sites. It seems to be cool to do it on the web now! I had this experience just a few seconds back at profitlinker. I think someone has to call the bluff. I find it very unfriendly as I ...

28.12.06 09:02 PM - Comment(s)

I often see people in a state of intertia and inaction because they are afraid to make mistakes. They don't want to look stupid and ignorant. I don't see anything wrong if one makes a mistake. Organizations suffer from poor customer interactions because of such people. They neither take action nor l...

06.12.06 06:27 PM - Comment(s)

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