Airtel announced the launch of Airtel Easy Music across India.

This service is available for all prepaid and postpaid Airtel mobile subscribers from over one lakh plus Airtel retail outlets. This makes Airtel the largest retailer for music not only within the country but also in the world.

How does ...

Mark Cuban writes:

Craigs sites facts and figures that should make anyone who believes that the net as alternative to TV is just around the corner, or will happen this decade for that matter, rethink their position.

”despite a great deal of arm waving from “visionaries,” our telecommunications infrast...

Jim Berkowitz writes:

The use of independent contractors to handle customer-service calls from their homes is soaring as companies look to cut costs -- and more employees seek jobs that allow them to work remotely.

As the price of gasoline climbs, mounting commuting costs are expected to help fuel th...

Fast company has this nice compilation on FAST TALK about Brand Revivers. It's truly inspirational!

Kim Richmond, EVP Marketing, FAO Schwarz - We went to vendors and talked to them about personalizing the experience for every child. When it came time to hire new staff, we weren't looking for retail b...

Just thought it will be a great idea to pick some tips  for India (from Paul Greenberg's post) from Singapore  Prime Minister Lee Hsien Loong 's  call for National Commitment to service excellence:

1. Remaking Singapore includes remaking our mindsets. e.g. not being afraid to fail, being ...

Paul Greenberg writes:

Now the game is to create wonderful and emotional experiences for consumers around whatever is being sold. It's the experience that counts, not the product...It's fast becoming the norm in all industries.

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Thro' crm guru

"The closer top management is to the customer, the more successful an organization is likely to be." --Dan Cathy, president, Chick-fil-A

thro' fast company

Ad Age has an interesting article( registration required) on how US consumers spend their time.

I was quite intrigued to check if there is any similar data for consumers in other economies and see if there are different trends one can spot across countries.

Here are some topline trends:

• The average A...

Ad Age reports:

Every week MediaWorks’ Media Morph looks at how emerging technology is changing the way consumers get their information and media companies and advertisers present their messages.

Digital Living Room - What it is: Call it the ultimate couch potato creator. The theory goes that as cons...

Melissa Campanelli writes:

Three-quarters of consumers think they should receive specialized treatment at stores that they are particularly loyal to during the holidays, according to a study released today by Grizzard Performance Group. The 75 percent statistic is further supported by a Grizzard surv...