S.Swaminathan

Blog by S.Swaminathan

Network

What happens when world's smartest business thinkers come together? It brings out a riot of brilliant ideas, unprecedented innovation, never before seen viral effects, great word-of-mouth activities that create a buzz and some unbelievable customer-centric marketing thinking.

Remarkabalize got launch...

22.09.05 04:57 PM - Comment(s)

Mobbar

Jim Berkowitz writes:

Membership for the newest thinking in customer loyalty – SHOP SCAN SAVE – has more than quadrupled since the start of a TV advertising campaign three weeks ago.

SHOP SCAN SAVE enables shoppers to receive money saving offers to their mobile phones by text message, which can then ...

22.09.05 02:44 PM - Comment(s)

Listen

Fortune has a very good article on the power of listening. Here are some tips:

  1. Ask pertinent questions. "When you want to understand what someone is trying to say, ask clarifying questions like, 'If I hear you correctly, you are saying (fill in the blank)...Is that right?' " says Whitmore. ...
21.09.05 02:48 PM - Comment(s)

Avaya, India has just launched Customer Responsiveness Awards. Link here to know more.

The objective of the awards is to select and award the best customer responsiveness policies and practices of companies in India across different verticals. It is designed by Prof. Jankiraman of IIM, Lucknow with A...

20.09.05 04:21 PM - Comment(s)

Bill Carter of NY Times reports:

A year ago, executives at the media-buying agency Initiative Media, conducting what they called a buzz survey to try to determine which network television series had a chance to break out as the new season commenced, stumbled on some data that left them scratching the...

19.09.05 03:14 PM - Comment(s)

Custcomm

Chris Baggott writes:

I'm re-reading my old standby...Strategic Database Marketing by Arthur M. Hughes.   As many of you know, this has been my bible since it was first published.  This is the third addition and I'm flattered to have some cases in this new updated version that now cove...

17.09.05 07:33 PM - Comment(s)

Experience

Max Lenderman writes:

There's a Chicago-based experiential marketing boutique agency called Bamboo Worldwide that has a great website to play with. While clicking on the monkey, I discovered the "12 Secrets of the Bamboo Lounge," which I now share with you.

Secret # 1: One great experience ...

17.09.05 11:47 AM - Comment(s)

Indianarmy

Economic Times, had a lovely article on the Indian Army and there are a lot of lessons that corporate execs can pick-up from their best practice list:

The army believes in the doctrine of the “Warrior and a Winner”. In the battlefield, the “Winner Takes it All” and there’s no space for the second-bes...

17.09.05 11:14 AM - Comment(s)

Leadership

Lovely article  by Jason Jennings  on leadership truths. I am putting-up the entire article as each word in this article is quite impactful and brilliant. If we follow every word of it, one can build  the best customer-focussed company in the world. Because the difference here as ...

14.09.05 12:40 PM - Comment(s)

Teaching

Kathy Sierra writes

Imagine you're trying to launch a new software product, book, web service, church, small business, social cause, consulting practice, school, podcast channel, rock band, whatever. The most important skill you need today is not fund-raising, financial management, or marketing. It's...

11.09.05 10:27 PM - Comment(s)

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