Every customer-centric organization has to create a culture of organizational authenticity.

There is an interesting discussion around this topic in Fast Company. I have taken a few of the discussion points and posted them here.

What is organizational authenticity? Organizational authenticity means wh...

It's easy for organizations to be wanting to be customer-centric but the challenge is the need for a leader who can set the agenda, pursue the agenda relentlessly, be steadfast about the results, be ruthless about execution across various departments in the organization etc.. But, according to Jeffr...

BusinessWeek has an interesting article on the challenges of finding the right CEOs for corporations. The article goes on to mention that it will soon be the age of specialist CEOs. Take a look:

James M. Citrin, corporate kingmaker, has long had a close-up view of the leadership demands of the world'...

Economist has a fantastic article on learning innovation principles from Apple. Here are some tips from the article:

Not invented here and very welcome here

The first is that innovation can come from without as well as within.In fact, its real skill lies in stitching together its own ideas with techno...

I have been reading a lot articles on disruption,crisis management in corporations, rapid cultural changes in society, changing media habits of consumers due to new techonologies etc. I have always wondered how does one keep pace with such sweeping changes and how, me as a leader, keep the edge...

Subroto Bagchi, COO of Mindtree Consulting makes some lovely points on what it takes to build an organization. Frankly in my view, it's the 'soul of the enterprise' that makes all the difference.Everything else is replacable. Business  will follow if you cultivate the right culture. Ask yoursel...

Wired has an open debate - Do leaders teach? or Do teachers lead? - between Bill George, Professor at Harvard Business School and Wendy Kopp, President, Teach for America. In the quest of building customer-centric organizations, I feel it is important that there are enough leaders at every level in ...

Olga Boterowrites:

I came home one night from work, and my 15-year-old daughter told me, "Mommy, a robot called you to confirm our reservations to go to Peru during Easter break." I could not help laughing. I laughed so much she got upset. She said, "I am serious. It was not a person. ...

Dell is known for its direct to consumer PC selling model. In a significant shift in strategic intent from the past, Michael S Dell  said " The direct model has been a revolution, but it is not a religion".

NY Times reports:

The direct sales model had been the key to Dell’s success. Ta...

Read a nice little piece from Seth's blog about a note from boss to his employees. As we talk about collaborative and empowered organizations being the future, this note sets the tone to start the culture today:

1. I am sometimes under enormous pressure from upper management; pressure that you seldom se...